Customer stories: time tracking and billing case studies with time cockpit

Three video interviews with customers who run project time tracking, billing and employee time tracking on time cockpit: an IT system house, an IT service provider in the Microsoft ecosystem and a bike-leasing platform in a holding. The interviews are in German; each story is summarized in English.

Before time cockpit that was a very paper-heavy process. Today it runs 100 percent digitally.

Thomas Knapp, Managing Director, IMC Read the story

We save a lot of time and have much, much less internal effort and coordination thanks to the checks …

Mathias Schreiner, IT Manager, Solvion Read the story

At month end we now produce the internal invoicing across the holding with a few clicks, validated and with all the evidence we need.

Gerhard Mayrhofer, Managing Director, Pinoma and LeaseMyBike Read the story
Customers who trust time cockpit
Doka
Dynatrace
KUKA
LPA
Softline
valantic

Why customers choose time cockpit

Three companies, three starting points: Excel lists, an in-house tool without interfaces and a paper-heavy invoicing process. Managing directors and IT leads explain what changed with time cockpit.

Thomas Knapp, IMC

IMC: project time tracking at an IT system house

imc.at LinkedIn

IMC is an IT system house with a team of 14 in Lower Austria, named the country’s most family-friendly small business. Managing Director Thomas Knapp explains how time cockpit secures the company’s flexitime agreement: maximum daily hours, breaks and weekly hours are checked instead of recalculated in Excel. Support tickets from Freshdesk arrive in time cockpit through an interface, hours are booked and checked there and handed to the ERP system at month end.

Result: the formerly paper-heavy invoicing process runs 100 percent digitally, and the time reports from time cockpit are attached to the invoices.

Industry and size
IT system house, 14 people, Lower Austria
Starting point
Excel and an earlier time tracking system, paper-heavy invoicing
Connected
Freshdesk, ERP system
Read the story
Mathias Schreiner, Solvion

Solvion: project time tracking and invoicing in the Microsoft ecosystem

solvion.net LinkedIn

Solvion has been an IT service provider for Microsoft 365, Azure and the modern workplace since 2002. Before time cockpit, time was tracked in an in-house tool without interfaces, and invoices were created manually in Navision. IT Manager Mathias Schreiner shows how customers from Business Central, backlog items from Azure DevOps and tickets from Zendesk now arrive in time cockpit, how surcharges outside normal working hours are calculated automatically and how an approval process checks the bookings before invoicing.

Result: less internal coordination, faster invoicing and time data that feeds the data warehouse and the management of the company.

Industry and size
IT service provider in the Microsoft ecosystem, since 2002
Starting point
In-house tool without interfaces, invoices entered by hand in Navision
Connected
Business Central, Azure DevOps, Zendesk, data warehouse
Read the story
Gerhard Mayrhofer and Angelika Galos, Pinoma

LeaseMyBike: internal cost allocation in a holding

leasemybike.at LinkedIn

LeaseMyBike is one of Austria’s leading bike-leasing platforms and part of the Pinoma holding with four companies. Attendance time used to live in Excel lists, and services the holding provides to its subsidiaries were allocated manually. Founder Gerhard Mayrhofer and Angelika Galos from HR and accounting describe how attendance and project time are now tracked in one tool, connected to ERP and payroll, and why the Web API was a selection criterion.

Result: the internal cost allocation is produced at month end with a few clicks, validated and with all evidence.

Industry and size
Bike-leasing platform in a holding of four companies
Starting point
Attendance times in Excel, manual internal cost allocation
Connected
ERP system, payroll
Read the story

What the three stories have in common

None of the three companies introduced time tracking as a compliance exercise. They use it as the data basis for billing and management, and three patterns run through all interviews:

Book time where the work happens

Tickets from Freshdesk or Zendesk and backlog items from Azure DevOps become tasks in time cockpit, so nobody records time in two systems. The Web API makes that possible.

Check before you invoice

Flexitime rules at IMC, the approval process at Solvion, the evidence at LeaseMyBike: project invoicing builds on bookings that were verified first.

Customize instead of bending processes

None of the three took time cockpit off the shelf. Data model, interfaces and validation rules were adapted to their own workflows, see customizable time tracking.

If your company works in a similar way, start with project time tracking or employee time tracking, try time cockpit free for 30 days, or book a free consultation in which we walk through your processes.

FAQ: experience with time cockpit

What experience have customers had with time cockpit?

In the three interviews, customers describe fully digital month-end invoicing (IMC), less internal coordination and faster invoicing (Solvion) and internal cost allocation in a few clicks (LeaseMyBike). What they have in common: hours are checked before they are billed, and time cockpit was adapted to their own processes.

Can time cockpit be connected to ticket systems and ERP?

Yes, through the Web API. In the customer stories, tickets from Freshdesk and Zendesk, backlog items from Azure DevOps and customers from Business Central arrive in time cockpit, and checked hours go to the ERP system and payroll.

Is time cockpit also suitable for small companies?

Yes. IMC works with a team of 14 at one location. For teams of up to 10 users there is the Starter plan, €29.90 for the first year.